Part III Listening Comprehension
W: I don’t know what to do. I can’t seem to get anyone in the hospital to
listen to my complaints and this outdated equipment is dangerous. Just look at
M: Hmm, uh, are you trying to say that it presents a health hazard?
W: Yes, I am. The head technician in the lab tried to persuade the hospital
administration to replace it, but they are trying to cut costs。
M: You are pregnant, aren’t you?
W: Yes, I am. I made an effort to get my supervisor to transfer me to
another department, but he urged me not to complain too loudly. Because the
administration is more likely to replace me than an X-ray equipment, I’m afraid
to refuse to work. But I’m more afraid to expose my unborn child to the
M: I see what you mean. Well, as your union representative, I have to warn
you that it would take quite a while to force management to replace the old
machines and attempt to get you transferred may or may not be successful。
W: Oh, what am I supposed to do then?
M: Workers have the legal right to refuse certain unsafe work assignments
under two federal laws, the Occupation or Safety and Health Act and the National
Labor Relations Act. But the requirements of either of the Acts may be difficult
W: Do you think I have a good case?
M: If you do lose your job, the union will fight to get it back for you
along with back pay, your lost income. But you have to be prepared for a long
wait, maybe after two years。
Q19. What does the woman complain about?
Q20. What has the woman asked her supervisor to do?
Q21. What does the man say about the two federal laws?
Q22. What will the union do if the woman loses her job
W: Mr. Green, is it fair to say that negotiation is an art?
M: Well, I think it’s both an art and science. You can prepare for a
negotiation quite scientifically, but the execution of the negotiation has quite
a lot to do with one’s artistic quality. The scientific part of a negotiation is
in determining your strategy. What do you want out of it? What can you give?
Then of course there are tactics. How do you go about it? Do you take an opening
position in a negotiation which differs from the eventual goal you are heading
for? And then of course there are the behavioral aspects。
W: What do you mean by the behavioral aspects?
M: Well, that’s I think where the art comes in. In your behavior, you can
either be an actor. You can pretend that you don’t like things which you are
actually quite pleased about. Or you can pretend to like things which you are
quite happy to do without. Or you can be the honest type negotiator who’s known
to his partners in negotiation and always plays everything straight. But the
artistic part of negotiation I think has to do with responding immediately to
cues one gets in the process of negotiation. These can be verbal cues or even
body language. This is where the artistic quality comes in。
W: So really, you see two types of negotiator then, the actor or the honest
M: That’ right. And both can work. I would say the honest negotiator can be
quite effective in some circumstances. In other circumstances you need an
Q23. When is a scientific approach best embodied in a negotiation according
to the man?
Q24. In what way is a negotiator like an actor according to the man?
Q25. What does the man say about the two types of negotiator?